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What is it?

Telecare equipment is linked to a telephone alarm unit which, when activated, automatically generates an alarm call to a control centre or a carer (such as a relative) so that an emergency response can be raised whatever the time of day.

Alarm pendants, either worn around the neck during the day or kept close at hand during the night, are used to call for help. Simply pressing the button sends an alarm to a control centre where staff can arrange for you to get the help you need immediately.

Other detectors can also give early warning of natural gas, smoke, extreme heat, flood, a fall, epileptic seizures, if someone has left the property or managed to get in or out of bed safely.

There is also a piece of equipment which you can program with voice reminders such as 'have you turned the oven off?' or 'don't forget to take your tablets', and these reminders can be programmed to go off at certain times of the day.

Equipment is also available to help people manage their medication. 


Who can get telecare?

The service is available to anyone over the age of 18 with illness, sight or hearing loss or a physical or learning disability. It is also useful for people in the early stages of dementia, at high risk of falling or having just come out of hospital. It is of particular value to those living alone who wish to remain living independently in their own home.

However, before you receive this service we do need to make an assessment of how great the risks are and what sort of help you need.

What is an assessment?


After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation

If you find that you don't qualify for help from Adult Social Care, you may be able to purchase the same service or equipment privately. Please contact the Aids and Adaptations Team on 01254 269220 for advice, or view the information on the 'Equipment to help you' page

How much does it cost?

The contribution we ask you to make towards the cost of the service will depend on what services you receive and how much you can afford to pay.

Can I get help with the cost?

It's quite possible. We will help you fill out a financial assessment form to see if you qualify for financial help.

How much will I pay for services?



Local case studies

Click here to read how telecare equipment has helped Carol from Blackburn care for her brother with a learning disability and her father with dementia

Click here to read how telecare equipment has helped a daughter from Blackburn care for her mother with Alzheimer's disease.

Click here to view a case study showing how a special alarm system has helped a man from Blackburn with Darwen.

Click here to view a case study which shows how a telecare alarm button has helped a woman from Blackburn.

Community alarms 

Community alarms provide peace of mind to people who live alone and fear the risk of falling and provide an emergency response 24 hours, 365 day a year.  The alarm systems operate via a special telephone that is installed in your home, plus a pendant that you can wear around your neck.  This is connected directly to a control room from which the operator can, if necessary, call the emergency services, a friend or a relative who has a key to your home to assist you.

The Adult Social Care team can help you set up a community alarm.  Community alarms are also available direct from Age UK.

Age UK

More information on Age UK's community alarms service is available from BwD Age UK's website or vist their local office to find out more:

Age UK Blackburn with Darwen
Address: 4 King Street, Blackburn
Phone: 01254 266620
Fax: 01254 266621

Or contact Age UK personal alarms direct:

Tel: 0800 011 3846


How to get in touch

The Adult Social Care Team is the first point of contact for all  referrals and general enquiries. You can contact them from 8.45am to 5pm, Monday to Friday on (01254) 587547.

When you contact us we will call you to discuss your situation and make sure that we've got our facts straight and then follow this up with a visit to your home to discuss what help is needed.

image of emergency alarm button